HIVE Robots and Ricoh Enter Strategic Partnership for Scalable Robot Service and Support

HIVE Robots enters strategic partnership with Ricoh to enable scalable national and global robot support

HIVE Robots has entered into a strategic partnership with Ricoh to strengthen service, operations, and technical support for its robots — covering both HIVE Robots' retail robot fleet and corporate customers using robot-as-a-service at scale.

The partnership enables HIVE Robots to offer nationwide and international service and support for customers deploying robots across multiple locations. This is especially important for global enterprises, where reliable operations, fast response times, and local technical presence are critical to successfully scaling robotic solutions.

"Our global corporate customers always think in terms of scale when they invest in robots. Nationwide service, operations, and support are essential requirements when robots move from pilots to real-world deployment," says Jakob Sand, Co-Founder of HIVE Robots.

"With Ricoh, we have found a partner that combines strong local presence with a proven global service organization. This allows us to support our customers consistently across Denmark, the Nordics, and internationally."

Ricoh brings decades of experience from AV, IT, Print, and other tech equipment service and support. Supporting robots is therefore a natural extension of Ricoh's core competencies.

"Across the Nordics, Ricoh's service organization has decades of experience supporting and maintaining complex electromechanical equipment," says Jens Bindesbøll, Nordic Service Director, Ricoh.

"Our engineers work every day with products that combine mechanical movement, electronics, and precision components. That makes the step into robot service a natural extension of what we already do at scale — just applied in a new and fast‑growing category."

"Humanoid robotics is a new and incredibly exciting industry. We are convinced that humanoid robots will become a significant part of the future workforce, and Ricoh intends to be a key partner in enabling that transformation through reliable, large-scale service and operations," says Søren Krogh-Nielsen, CEO Nordics, Ricoh.

With Ricoh as a partner, HIVE Robots is now able to offer its robot-as-a-service customers:

• Nationwide technical support and field service
• Local call center and service coordination
• Rapid day-to-day delivery of spare parts
• Installation, rollout, and project management
• Ongoing operations, monitoring, and reporting
• Scalable service and support across Denmark, the Nordics, and internationally

Ricoh's strong local organization in Denmark, combined with its extensive global service network, allows HIVE Robots to deliver consistent, high-quality service and support across borders. This makes the partnership particularly valuable for international customers seeking a single, reliable partner for robot operations and support throughout the entire robot lifecycle.

The partnership marks an important step in HIVE Robots' mission to make robots easy to deploy, operate, and scale — anywhere in the world.